Cavity Dental Staff Agency Ltd Quality Management Policy
CDSA (Cavity Dental Staff Agency Ltd) are committed to continuous improvement and have established a Quality Management System which provides a framework for measuring and improving our performance.
We have the following systems and procedures in place to support us in our aim of total customer satisfaction and continuous improvement throughout our business:
- regular gathering and monitoring of customer feedback
- a customer complaints procedure
- selection and performance monitoring of our employees and locums
- training and development for our employees
- regular audit of our internal processes
- measurable quality objectives which reflect our business aims
- management reviews of audit results, customer feedback and complaints
We undertake to supply only safety equipment and related services that fully comply with the standards and regulations and claims made relating to those products and related services. Where appropriate, we will maintain up to date technical files and associated documentation to ensure that regulatory compliance information can be supplied upon request.
Where products are sourced from external organisations which hold technical files relating to the products being offered, we will request confirmation that these files are current, complete, contain appropriate conformity assessment information and, where relevant, regulatory compliance certificates and will take all necessary steps to confirm the validity of the compliance documentation held by that external supplier in respect of the products being sourced.
We maintain a robust recall system for all products supplied, traceability through Lot and batch numbers is maintained with our suppliers/ clients, so we can readily recall items if needs be.
Where services are provided related to safety equipment sourced from external organisations, we will maintain approval from the manufacturer that the services provided are assessed and approved by the external organisation.
The regular gathering and monitoring of customer feedback via our website, google reviews and customer surveys.
Customer complaints procedures, via our website feedback section, and by direct email as well as via telephone are formally documented and stored for ongoing staff training.
Selection and performance monitoring of our employees and locums, via face-to-face interviews, the uptake of references and regular staff appraisals to ensure quality service is always being aimed for. All Sales staff undertake the OFQUAL Safety Supply Accreditation with BSIF, to ensure they understand the customers needs when it comes to providing safety products and services. Our facilities manager Megan Shirley hand in hand with our Head of compliance, Shelley Sykes, ensure staff are kept up date in all areas of Health & safety and required CPD.
Regular audit of our internal processes in terms of healthy & safety are provided by experienced outside companies, this helps us comply with all relevant legislation and industry standards., Annual audits are a standard within our business. quality objectives which reflect our business aims, are achieved through upholding membership to relevant bodies.
We aim minimise the environmental impact of your operations by using reusable equipment where possible and recycling old equipment to charity where possible. We ensure careful use of material resources to reduce waste and keep pollution to a minimum, we strive for zero plastic use and actively recycle, paper, and use the TerraCycle scheme where possible for other items such as disposable masks.
We strive to maintain a healthy working culture and environment for your personnel, with the use of internal communications via Slack, face book, as well as face to face reviews, our head of health & wellbeing provides one to one support for staff in need and wellness days are earned every 90 days by all staff, giving them a chance for a paid day to look after themselves. These days are backed up with a wellness review, with a line manager.
Staff handbooks and H&S policy booklets are read and signed for by staff and contractors to ensure everyone is working correctly, along with specific risk assessments tailored for staff needs such as pregnancy.
Finally, all staff work to a confidentiality clause in their contracts and again published in our staff handbook along with our published customer service charter published on our website, we aim to uphold the highest standards for professional services for clients and staff.